Returns and Exchanges

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason and if you change your mind within 30 days, you can obtain a refund if you have your original receipt or proof of purchase. If you don’t have proof of purchase, we are happy to exchange your items. Items returned must be in their original sale condition.  Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

CONDITIONS OF RETURN:

  • Items returned must be in their original sale condition (unworn and unused with all original packaging and labels)
  • Earrings and hair accessories cannot be returned if it has been used due to hygienic issue.
  • Shipping costs from online purchases are non-refundable.
  • You may be asked to provide personal details for returns or exchanges for verification purposes.

YOUR RIGHT TO A REFUND OF PURCHASE PRICE

You are entitled to a refund for items you purchase from RS Fashion if the item is:

  • (a) faulty and the fault or defect was not pointed out to you before you purchased it; or
  • (b) Not ‘of merchantable quality’, meaning that it is not of the quality that you reasonably expected when you purchased it, bearing in mind the way the item was described to you before your purchase and also the price of the item; or
  • (c) Not fit for its purpose, meaning that the item does not do what you reasonably expected it would, and you return the item within a reasonable time after purchase and provide RS Fashion with proof of purchase, such as your original RS Fashion receipt or bank statement.

If you do not return the item within a reasonable time, you will not be entitled to a refund of the purchase price.

If you are entitled to a refund but you would prefer to exchange the item or receive a RS Fashion voucher of equivalent value to the item, RS Fashion is happy to exchange or give you a voucher.

RETURN PROCESS

To return an item, please email us the reason for return and include the proof of purchase to returns@rsfashion.com.au.

Please note, you have to place the item securely in its original packaging and include your proof of purchase and you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 7 working days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

QUESTIONS

If you have any questions concerning our return policy, please contact us at: info@rsfashion.com.au